Our Process
Step 1. Schedule an Insight Orientation with one of our specially trained team members
This first appointment is a group orientation session held virtually over Zoom with one of our behavior consultants or veterinary nurses (not with a veterinarian). This session will review information regarding pet body language and management of problem behaviors that we find essential for successful treatment for all of our patients. We will also review what you can expect while working with us and provide you time to ask questions. You must attend an orientation session prior to your Veterinary Behavior Evaluation. Prior to this appointment, you will fill out our Intake form and Client Contract.
Orientation Session: 1 hour
Cost: $60 (this cost does NOT include additional products, services, or appointments)
As this is a virtual session, your pet does not need to be present.
Step 2. Schedule a Veterinary Behavior Evaluation
This appointment is held in-person at our clinic with one of our veterinarians. The veterinary behavior evaluation includes review of your pet's medical and behavioral history, observation of your pet's behavior, a physical examination (if safe to perform), and diagnostic plan. Next, they'll review your pet's diagnosis and prognosis with you and work with you to set up a treatment plan to help you reach your goals.
Veterinary Behavior Evaluation: 1 hour
Cost: $525 (Any recommended medications, diagnostics, or appointments will carry an additional fee)
Step 3. Schedule on-going support with our team as a Returning Patient
Behavior Progress Update Appointments
Behavior Progress Update appointments are conducted over the phone with one of our highly trained veterinary nurses. During these sessions, you’ll provide important updates about your pet and receive additional coaching on current treatments. Typically scheduled every 3–4 weeks following the initial Veterinary Behavior Evaluation, these appointments are especially important during the first few months of treatment. They allow us to make timely adjustments to the prescribed plan, ensuring your pet's treatment stays on track. Our nurses are here to support you in guiding your pet’s progress as effectively and efficiently as possible.
Behavior Progress Update: 15 minutes
Cost: $45
Follow-up Consultations
Follow-Up Consultations are conducted by the Insight veterinarian who performed your pet’s Veterinary Behavior Evaluation. These appointments can take place in person, via video conference, or over the phone. They provide an opportunity to assess your dog or cat’s response to the treatment plan and make adjustments to support continued progress. Early in the treatment process, follow-ups are typically scheduled every 2–3 months to ensure steady advancement toward your goals. Once your pet’s behavior stabilizes, follow-up consultations can be scheduled every 6 months, or management of your pet’s treatment and prescription medications may be transitioned back to your primary care veterinarian.
Follow-up Consultation: 30 minutes
Cost: $225 (Option to add additional 15 minutes discussion time for $100)